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I went to work with my father in his plumbing and heating business at a very young age. On my first day on the job, and for many more days thereafter, he told me to remember three words – Anticipate, Anticipate, Anticipate. I was to anticipate how to keep the job site clean and organized, anticipate the next part he needed, and anticipate the next tool needed. He said in this way we can be efficient, save the customer money, and provide a higher level of service than expected by the customer.
I’ve never forgotten his advice and apply those words to many aspects of our business. One area where anticipation is needed more every day is the critical requirement to anticipate the knowledge, skill, and experience level team members and clients will need to be both personally and professionally successful in the future.
We cannot just prepare our team members and clients for today, but also need to prepare them for the years ahead. Business moves very fast today and requires us to keep pace and be slightly ahead of the knowledge, skill, and experience levels required to remain competitive. It should be a goal to make both our team members and our clients successful in their activities and undertakings. Any gaps in our ability to provide our team members and our clients what they need slightly before they need it can spell doom for our organizations. As Arie de Geus from Royal Dutch Shell stated “The ability to learn faster than your competitors may be the only sustainable competitive advantage.”
Our ability to anticipate what needs to be learned to keep our team members and clients competitive is essential. Please contact us at Client First Associates, Inc. to learn more about our Anticipatory Learning Process. Keep your business ahead in today’s fast-paced business world by eliminating the knowledge, skill, and experience gap that which could put you behind tomorrow. As my father said… “Anticipate, Anticipate, Anticipate!”
"Tom and his company did an excellent job of not only helping us plan a successful session but helping us execute to achieve the final desired outcome."
– Bruce K. Hageman, Dairy Farmers of America.
"I worked with Tom on St. Elizabeth Ann Seton's parish council where he worked tiredlessly. Without a doubt, his presentions were the best that I have witnessed in any field. They were well prepared, organized, understandable and well delivered. His personality had a calming effect on all present."
- Patricia Larkin, Personal Lines Agent
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