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Change in an organization may be recommended or required for many reasons. The organization may need to grow via merger/acquisition, geographic expansion, customer franchise management, new product development, and/or management of new delivery channels. Competitive threats, sagging profits, and/or an increase in overhead may require changes in strategy, structure, and/or systems.
Whatever is driving the need for transformational change, managers have a natural tendency to facilitate the needed change by modifying the organization’s mission, policies and procedures, and operating systems. Other “visible” dimensions that managers attempt to change are employee behavior, decision-making, and organizational language (i.e. customers are #1, customer service is our business).
However, after months of hard work and effort, managers do not see the expected changes occurring. They ask why. The answer is because managers have failed to realize that the “Invisible Drives the Visible”. Management does not always see or understand that “invisible forces” like culture, values, thinking patterns, attitudes, paradigms, beliefs, and norms drive what people think and do. If the visible changes contradict the invisible forces, the required changes will not take place.
The main point – you can’t make visible changes in an organization without first changing the invisible forces.
Client First Associates, Inc. knows how to change the invisible forces. Give us a call for assistance in achieving the transformational change your organization must make to grow or survive.
"Tom and his company did an excellent job of not only helping us plan a successful session but helping us execute to achieve the final desired outcome."
– Bruce K. Hageman, Dairy Farmers of America.
"I worked with Tom on St. Elizabeth Ann Seton's parish council where he worked tiredlessly. Without a doubt, his presentions were the best that I have witnessed in any field. They were well prepared, organized, understandable and well delivered. His personality had a calming effect on all present."
- Patricia Larkin, Personal Lines Agent
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